Shipping policy
Shipping Policy
Thank you for shopping with Surrender Activewear. We are committed to delivering your order as quickly and smoothly as possible.
Because many of our products are made to order and fulfilled through trusted production and shipping partners, please review the details below.
Order Processing Time
All orders are processed within 2–5 business days.
Orders are not processed or shipped on weekends or holidays.
During high-volume periods, launches, or holidays, processing times may be slightly extended.
You will receive a confirmation email once your order has been successfully placed, and another email with tracking information once your order has shipped.
Shipping Time Estimates
Shipping times vary depending on your location:
United States: 5–10 business days after processing
Canada: 7–15 business days
International: 10–20 business days
Please note that shipping times are estimates and not guarantees.
Many of our pieces are made specifically for you once your order is placed. This allows us to reduce waste and operate more sustainably. Because of this, orders cannot be modified once production has started.
Shipping costs are calculated at checkout based on your location and selected shipping method.
Occasionally, we may offer free shipping promotions which will be clearly stated on the website.
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
If you order multiple items, they may ship separately depending on fulfillment location. You may receive multiple tracking numbers.
Surrender Activewear is not responsible for delays caused by carriers, customs, weather, or incorrect shipping information provided at checkout.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly first. If you still need assistance, email us at:
[Isurrenderactivewear@gmail.com ]
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at:
[surrenderactivewear@gmail.com ]
We cannot guarantee address changes once an order has entered production.
International customers are responsible for any customs duties, taxes, or import fees required by their country.
If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the issue. We will work with our fulfillment partner to resolve the matter as quickly as possible.
Contact Us
If you have any questions regarding your shipment, please contact:
[Surrender Activewear]
[surrenderactivewear@gmail.com ]
[27251 Wesley Chapel Blvd Suite 1220 Wesley Chapel, FL 33544 United States]
